hiSky Partners with NESS to Enhance Customer Support as Global Networks Expand
Tel Aviv, Israel – hiSky, a leading provider of global satellite communications solutions, is pleased to announce its strategic partnership with NESS, a renowned customer support services provider. This collaboration comes as hiSky expands its global networks, further strengthening its commitment to delivering exceptional customer service worldwide.
Under this partnership, NESS will leverage its expertise in customer support and technical assistance to enhance hiSky’s support capabilities. With hiSky’s satellite communication services gaining traction across various industries and regions, the collaboration with NESS will ensure seamless and efficient customer experiences.
As hiSky continues to expand its global networks, the partnership with NESS will play a crucial role in meeting the growing demands of customers and providing timely and effective response to their inquiries, technical issues, and service requirements. The collaboration will enable hiSky to maintain its reputation as a trusted provider of reliable and cutting-edge satellite communication solutions.
“We are thrilled to partner with NESS to further elevate our customer support offerings,” said Ronit Laor, VP Customer Success at hiSky. “As our global networks expand, we recognize the importance of providing exceptional customer service at all times. NESS’s expertise and dedication to customer satisfaction align perfectly with our goals, and we are confident that this partnership will greatly benefit our customers around the world.”
Gabi Guedj, VP Contact Centers & Help Desks, Outsourcing Group at NESS. Says: “NESS brings extensive experience in delivering high-quality customer support services across various industries. Our commitment to excellence and customer-centric approach makes us an ideal partner for hiSky. Ness strives to deliver seamless connectivity solutions to hiSky customers globally, through advanced support methodologies that include multiple languages, 24/07, and in full compliance with the culture of users around the world.”
About hiSky
hiSky is the leader of satellite agile IoT networks, enabling businesses, people, and machines the freedom to connect from any device, anywhere, always.
We provide a reliable and affordable satellite IoT and MSS network with an easy-to-use cloud-based management platform that includes monitoring, alerting, and billing capabilities. Companies benefit from our proven connectivity to cover every terrain, establish private commercial satellite IoT networks, gain insights from high-volume secure data, and more.
hiSky’s agile network comprises of satellite terminals, hub base stations, a mobile application, IoT/M2M interface, and application servers. The network operates using GEO and LEO satellites.
True global connectivity starts with our vision: Making agile IoT connectivity accessible to everyone, everywhere.
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About NESS
Ness is one of the early and largest Technology services companies in Israel. This is attributed to its hundreds of customers and thousands of professional employees, the company’s main asset. For over two decades, our employees have been the driving force behind our ability to execute our core business and bring tangible value to our customers.
Ness is a company with decades of accumulated experience and a track record in successfully, effectively, and efficiently managing some of the largest-scale and most complex projects ever executed in Israel. As such, Ness has a deep understanding of what it takes to be a leading technology projects service provider, starting with a high level of professional expertise, deployment of quality assurance processes, effective management methodologies, and risk mitigation management. Ness is one of the largest employers in the Israeli market, employing over 4,000 professionals in a variety of ages, professions, and verticals.
